Accessibility
Last reviewed 2026-10-03
We want everyone to be able to find events, buy tickets and get in. This statement says how Nasna does that and where it still falls short.
What we aim for
Nasna aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The main pages are checked automatically for accessibility problems before each release, on phone-sized screens, in English and Arabic, light and dark.
What you can do
Use Nasna with a screen reader, keyboard only, zoom up to 400%, and your device’s text size and dark mode.
Choose wheelchair spaces on seat maps, where the organiser has set them up. Many organisers offer free companion (personal assistant) tickets: look for them on the event page.
Read each event’s access information (step-free entry, seating, toilets) on its page, and ask the organiser anything else from the Help page.
Known problems
Seat maps are visual. If you can’t use the map, Nasna picks the best seats together for you, and you can tell the organiser about any needs from the Help page.
The door scanner needs a camera; door staff can also find tickets by name or order number.
Tell us
If something doesn’t work for you, tell us from the Help page (choose “Access”). We reply within 2 working days.